Want to know more about Made to Order? Read on...

All garments are made to order on this drop and it is worth have a quick read of the terms before you purchase.

Order Changes and Cancellations

  • You have until Wednesday at 8 pm after placing your order to make any adjustments, whether you'd like to change sizes or even cancel your order. Once we're confident about your choice, we'll start making your order!
  • No need to worry about sending us a confirmation email, you'll get a cutting confirmation email on Tuesday 9th July. We would have already started your order and should be able to give you a confirmed dispatched date.

    No Exchanges or Refunds

    • Unfortunately, we can't offer exchanges or refunds for made-to-order items as we’ll be buying/cutting fabric based on your order. However, we've built a 48-72 hour window before we start making your item to help you make any last-minute changes.
    • Your statutory rights are not affected.

    Shipping and Delivery

    • Your cutting confirmation email will tell you when we plan to dispatch your made-to-order item/s.
    • Dispatch times depend on a few things, like when you place your order (first come, first served), whether we have the fabric in our studio, or whether we have to order fabric from our suppliers. The style and colour of the garment could also have an influence on the final date.
    • Just to add, if you order more than two items, it might take a bit longer to get them ready.

    Ordering Windows

    • The ordering windows can fill up fast. To make it fair for everyone, we offer two ordering windows for each drop, the current Window is Window 2

    Unexpected Hiccups

    • Sometimes, unexpected things happen. If we can't complete your order due to issues like fabric problems or if Ausra isn't available (ill, life happens!), we might not have time to fix it.
    • If that happens, we'll give you a quick refund and put you at the front of the line for the next ordering window/drop.