UK Shipping, Returns and Exchanges

UK Shipping, Returns & Exchanges

Shipping, Returns & Exchanges
Each garment at A.L Impact is made in our studio in East London.
  • UK orders are sent 1st Class Tracked
  • Upon dispatch you will receive an email with your tracking information.
Returns and Exchanges
Want to return or exchange something? Please drop an email with your request. 
Exchanges will be dependent on fabric availability, therefore if it isn't possible to do an exchange you can send it back for a refund instead. 
  • From receipt of purchase, we offer 14 days for a refund or exchange. 

  • Please include a note with your full name, order number and email address with your returned item. Including all this information will ensure we can process your refund or exchange as quickly as possible.
Return Address
Please send exchanges and returns to:
A.L Impact
Studio 3, P1 Studios
Block C, 15 Taylor Place
Payne Road
London, E3 2SP

  • Refunds are processed within 5 working days of receiving the garment(s) back. 
  • You will receive an email confirming the refund has been processed, however it can take 5 - 10 working days for your refund to reach you, depending on your bank.
Faulty Items
We apologise if you have received an incorrect or faulty item.
  • Upon receipt of the faulty item, we will process your refund (which will include your return shipping cost). 
Shipping, Returns & Exchanges FAQs
What happens if I want to return something outside of the returns and exchange windows?
If you have missed the 14 day returns window, unfortunately we are unable to offer a refund.

Will I receive dispatch email confirmation?
Yes, email confirmation will be sent once your items have been dispatched. The email will include the tracking details for your order.

I live outside the UK, can I still place an order?
Yes! Please refer to our International Shipping and Returns policy for more information